Frequently Asked Questions
Do you have to book your visit online?
Online bookings are not compulsory but we strongly recommend that you reserve your tickets. You may buy your ticket directly at reception at the Pont d’Arc Cavern subject to availability.
I have received by confirmation voucher but I don’t have my ticket
Following your reservation you will receive an email with your ticket attached to print and present the day of your visit. NB: Check that your email has not arrived in your junk mail.
How long does the visit last?
The guided tour of the cavern lasts about 50 minutes. Your visit to the Aurignacian Gallery without a guide lasts at least 45 minutes. You may visit this centre before or after your visit to the cavern.
Is the site accessible for visitors with reduced mobility, wheelchairs or strollers?
The entire site (including the cavern) is accessible by wheelchair and stroller.
Free Entry to the Prehistoric Museum
Your ticket for the Pont d’Arc Cavern will provide you access (free entry to the Prehistoric Museum at the Grand Site of Aven d’Orgnac. This offer is valid for 7 days following your visit to the Cavern and not available on the Aven d’Orgnac online ticket sales website.
What does “The number of products exceeds the number permitted” mean?
A time slot applies to the departure of a group tour comprising 25 people. You cannot book more than the number of remaining places
Are there any reduced rates?
Our prices are those displayed. No further reduction is possible.
Do we need to book tickets for children who have free entry?
Children less than 10 years of age are considered as visitors in their own right. Therefore, you need to book a ticket for all children within your group.
Tickets are non-transferrable. They are also non-refundable beyond the14-day statutory cancellation period.
What does “PASS Card” mean?
Holders of the “Pass Card”, a prepaid card, are entitled to free entry to the Pont d’Arc Cavern as well as to 24 other sites. For further information on purchasing the card please go to http://www.ardeche-guide.com/carte-pass-ardeche-639475
Are animals allowed?
Animals are not allowed anywhere on the site.
What temperature is it inside the Cavern?
The temperature difference inside and outside of the Cavern varies between 6 to 8°C. If it is 25°C outside, the temperature inside the Cavern will be about 18°C. In winter if it is 0°C outside, then the Cavern temperature will be around 8°C.